Services | Computer Support | Proactive Remote Support | Reasons for Implementation

• You’ll receive UNLIMITED remote support for all users & servers.
• All workstations & servers will get monitored throughout the day and whenever there is a critical error, the Help-Desk will get notified and the response would be immediately.
• Proactive recurring tasks will get automated and controlled from one central nerve-centre.
• You’ll have the benefit of a specialised team that will look after your system and not only one technician with limited knowledge.
• You’ll be able to manage all the tasks or outstanding tickets involved with your company.
• You’ll receive daily, weekly and monthly reports that will inform you about the state of your entire system.
• The roll-out of new or updated software can be done from the centralised nerve-centre and it’s not necessary anymore for a technician to install it on each individual workstation on-site.
• All policies & procedures of your company regarding IT can be controlled from the nerve-centre.
• All audits can get done from the nerve-centre at any time as the information is live.
• The solution will improve response time as it is not always necessary for a technician to be on-site.
• See below how everything integrates: