On-Line Support

Proactive, Flexible, Affordable, Managed

Plagued by system downtime, viruses, spyware, losses of productivity, and every other excuse for why the system your business depends is not working consistently and as expected?
These distractions are unnecessary and very expensive.

Today's Business Environment

Businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges.

Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems.

By utilizing technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.

As the tasks run, {ITSO} gathers valuable data to spot trends and patterns that we use to plan system changes or enhancements. This reduces or eliminates any impact on the business.

Key Benefits

Decrease in costly downtime
Improved network performance
Proactive approach to network stability
Increased confidence in your network infrastructure
Automated system maintenance
Real-time expert system problem detection, analysis and correction
Protection against security breaches
Remote Assistance
Integrated ticketing system
Patch Management
Extensive Reporting

Proactive managed services eliminate the scenario of calling and waiting for the "computer guy". Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can often be within minutes.

To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.

Our goal is to server as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.